Bill Seeks Controls over Call Center Outsourcing
February 14, 2012
You dial a number for help with your computer or to order a pair of shoes. You often come away with the same question: Where was the voice on the other end located? With so many North Americans out of work—men and women who could use a job, any job—are you being serviced by an operator thousands of miles away in another nation, or one just up the road?
Rep. Dave McKinley (R-W.Va.) is a co-sponsor of the proposed legislation, which also requires call centers representing U.S. corporations to transfer customers to domestic call centers upon request, says:
The IBEW represents call center workers at dozens of utility and telecommunications companies. Many have faced severe cutbacks and concessionary demands from employers. And recently, the IBEW was contacted by workers in a North Carolina call center operated by a multinational corporation who want to organize. Says International President Edwin D. Hill: